Evaluating Patient Satisfaction with Nursing Care and Nurses' Perception about their Patient Care

Abstract

Introduction: Patient satisfaction with nursing care is a crucial indicator of healthcare quality. However, there is a paucity of research on patient satisfaction with nursing care and nurses' perception about their patient care in Indian hospitals.
Methodology: Descriptive research design was adapted for the study. A total of 104 patients and 50 nurses of apollo hospitals Delhi were recruited for the study using convenient sampling technique. Patient satisfaction with nursing care was assessed using a four-point Likert scale of patient satisfaction questionnaire. Nurses' perception about their patient care was assessed using the questionnaire by Nurse Perception Questionnaire.
Results: The analysis reveals that the average score per respondent is approximately 19.68, which falls within the range for a positive perception (13-24). Thus, 100% of respondents are satisfied with the nursing care provided. Chi square results suggested that demographic factors like age, comorbidities, and length of stay influence patient satisfaction, while gender does not. Majority of responses of nurses are positive (Agree or Strongly Agree), with percentages ranging from 88% to 100%. This indicates that the nurses hold an overwhelmingly positive perception of the care they provide to their patients. Chi square results suggest that satisfaction levels are influenced significantly by age and experience, but not by education or gender.
Conclusion: The study highlights the importance of understanding patient satisfaction with nursing care and nurses' perception about their patient care. The findings suggest that hospitals should prioritize patient satisfaction and nursing quality initiatives to improve patient outcomes and nurse job satisfaction.
Discussion: This study indicated that the quality of care, professional-technical communication and information skills and competency, environmental conditions, and not necessarily the patients' sociodemographic background have a major impact on patient satisfaction. Therefore, it is important to increase nurses' awareness and sensitivity to patients' feelings, opinions, autonomy, and right to information.