The Role of User-Centered Design: Assessing the Effectiveness of Virtual Learning Environment (VLE) for BSIT Students

Abstract

Human-Computer Interaction (HCI) technology is significant because it enhances the usability and satisfaction of digital systems, making them more intuitive and user-friendly. As technology evolves, effective HCI design improves user engagement, satisfaction, and productivity across various domains, from education to healthcare (Shneiderman et al., 2016). User-Centered Design (UCD) is an iterative design process that focuses on understanding the needs, preferences, and limitations of end users at every stage of the design process. The goal is to create products that are highly usable and accessible, enhancing the overall user experience (Norman, D. A., & Draper, S. W., 1986). This research aims to understand how User-Centered Design (UCD) addresses users' needs, behaviors, and preferences to create products that enhance usability and satisfaction, focusing on user interactions with a system to identify pain points and desires, ensuring the final design aligns with expectations and improves the overall experience.032818