Lean Manufacturing Analysis to Reduce Delays in the Inflight Entertainment Service before Departure Check-in Process

Abstract

The full service concept is a flight that prioritizes full service to passengers in terms of comfort to safety, quality consumption services, inflight entertainment, baggage capacity, and other services. GA airlines implement a full service service that prioritizes its customers fully. PT. Aero Indonesia is required and demanded to always be optimally effective and efficient in performing maintenance on GA airlines which have entrusted the maintenance of its aircraft fleet to PT. Aero Indonesia especially in inflight entertainment maintenance. In the inflight entertainment maintenance process at the time of the plane before departure, there is still a first departure delay caused by the inflight entertainment device that requires repair time, causing losses for the airline who must provide compensation. In this study, the Define-Mesure-Analyze-Improve-Control (DMAIC) and Failure Mode and Effects Analysis (FMEA) methods will be used to improve the before departure check process in the cabin maintenance services work unit at PT. The results of this study are expected to be able to provide suggestions regarding delay reduction so that the repair time will be more effective and efficient